Store Policy
Customer Care
To supply good quality produce to our customers with as much local ingredients whether via this website or to fulfil gaps in local cafe` offerings or direct to customers with Timaru and Oamaru Farmers Markets. Fully registered business and follow best practises along personal pride in everything we do.
Whether Food :- To recreate the much missed classics from the British Isles specifically great wholesome English favourites and other European treats with our own flair using delicious local NZ ingredients. Always supply fresh product baked to order.
Whether Balms/Waxes :- Working with wood to make beautiful things for the home, I wanted a food-safe non-petroleum based product. After research I created my first wood finish wax. Eventually refined till the 'BLOOM' recipe we sell today. This is where my interest first stemmed and then blossomed to Baby Nappy Cream (Daughters precious skin), Eczema Calmer (clients small baby with steroid allergies) etc. All equipment, aluminium packaging and even local sourced wax are thoroughly heat treated.
Wholesale Inquiries
Yes, We are always Looking for great new stockist, Who share our passion for great service and great products.
Yes, We are happy to work with you on larger quantities and wholesale costs plus other reasonable requests such as different recipes for either Food or Lifestyle products.
Yes, Consider consignment sales with the right partner. Please message Mandy or Ian. Thanks
Privacy & Safety
Introduction
Canterbury Clanger, Elemental St.Andrews, Inspire Design & Project Management (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see .
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Who do we collect your personal information from
We collect personal information about you from:
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you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
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third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly.
How we use your personal information
We will use your personal information:
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to verify your identity
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to provide services and products to you
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to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
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to improve the services and products that we provide to you
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to undertake credit checks of you (if necessary)
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to bill you and to collect money that you owe us, including authorising and processing credit card transactions
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to respond to communications from you, including a complaint
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to protect and/or enforce our legal rights and interests, including defending any claim
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for any other purpose authorised by you or the Act
Disclosing your personal information
We may disclose your personal information to:
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another company within our group
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any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
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a credit reference agency for the purpose of credit checking you
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other third parties (for anonymous statistical information)
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a person who can require us to supply your personal information (e.g. a regulatory authority)
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any other person authorised by the Act or another law (e.g. a law enforcement agency)
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any other person authorised by you.
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A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at [insert email address]. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.
Food Safety Notice
We ALWAYS supply our food items fresh. Receiving of delivered items should be kept out of the sun, then either immediately frozen to -18degC or refrigerated at or below 5degC and consumed within 3 days of purchase.
Reheating of food. Ensure product is heated to a minimum of 75degC in its centre.
IMPORTANT
(Allergen information These Food Products May contain Gluten, Milk, Soy, Egg, Fish, Seeds, Nuts)
Please be mindful of any allergic reaction to any of the labelled ingredients before consuming food.
If you have consumed food from us which believe you have subsequently made you ill. Please contact us urgently with description item/date/time/place of purchase and consumption including any storing or re-heating you have used. We will do our best to help and provide tracking records of manufacture, Ingredients and delivery process.
Balm Usage and General Information Notice
(Allergen information These Lifestyle Products May contain Bee Pollen)
Thank you for choosing to purchase this NZ locally made product. We try o use only natural, simple, pure and sustainable sourced ingredients. Definitely No petroleum, palm tree oils or other harsh chemicals. Which means good for you and good for the planet.
Please be mindful of any allergic reaction to any of the labelled ingredients. Please check ingredients list of product before applying to the skin. It is important to confirm with a qualified medical practitioner any unexplained persistent rashes etc. Products are for external use only and being natural will be effected by the ambient temperature. Keep out of sun.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments